Last updated: January 7, 2024

Please read this document carefully as it affects your legal rights and outlines the Terms and Conditions on which docelf.com (legal entity Docelf AS, corporate identity number 930 258 989) allows you to use docelf.com website and the services and information contained within it.

You agree that by accessing the Website, you have read, understood, and agree to be bound by all of these Terms and Conditions. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS AND CONDITIONS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE WEBSITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

T he Website is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Website.

Definitions

“Terms” refers to these terms and conditions as amended from time to time.

“Website” refers to docelf.com

“Services” or “System” refers to the Docelf system, which allows the system users to access functionalities that help them create Documents and run their business.

“Term” refers to the duration of the subscription plan. This agreement is effective as of the stated date of the subscription plan order, and remains effective until (1) the subscription plan expires, or (2) the subscription plan is terminated by Docelf as permitted by these Terms.

“Documents” refers to all business documents that can be created within the System and sent to a Customer: estimates, invoices, receipts, quotes, business proposals, website, time sheets etc.

"Contributions" refers to the content you publish on the Website, including but not limited to text, photographs, personal information, or other material.

"Docelf", “Company” or “We” (and related expressions like “us” and “our”) refers to Docelf AS, corporate identity number 930 258 989, with offices in Munkebekken 224, 1061 Oslo, Norway.

User categories:

“Visitor” refers to all visitors of the Website, including those acting as User or a User’s Customer.

“User” refers to the user of the logged in portion of the Website. This is the Business that uses the Website in order to manage their Documents and interact with their Customers. The User may be a natural person using their personal data as business data.

“User’s Customer” or “Customer” refers to the User’s contacts, employees, customers and potential customers that the User interacts with or stores information about through the Service.

“You” (and related expressions like your or yours) refer to all three user categories.

Free Trial

We offer a limited free trial of our services to users who register with the Website. No credit card information is required for creating an account.

Terms of Payment

We accept all major credit cards as means of payment.

All prices are quoted excluding sales tax (VAT). Sales tax will be added to the price of purchases as deemed required by us.

Price Changes

We may change the pricing and the pricing model from time to time.

In the event of a price change, the User will be notified at least 30 days in advance of the change.

Cancellation

You can cancel your account at any time. Your cancellation will take effect immediately.

Refunds

All fees are non-cancelable and non-refundable for the entire Term. There will be no refunds for partial use of the Services, nor refunds for the months unused with an active account. There are no refunds in connection with upgrades or downgrades of the Services.

Intellectual Property Rights

The Website is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Website (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the European Union, the United States, international copyright laws, and international conventions.

Except as expressly provided in these Terms and Conditions, no part of the Website and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

User Representations

By using the Website, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Terms and Conditions; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Website through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Website for any illegal or unauthorized purpose; and (7) your use of the Website will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Website (or any portion thereof).

Scope of Services and Delivery

Docelf will provide the Services over the internet.

Docelf is permitted to access the user accounts and make changes to the accounts within the scope of support.

Docelf is permitted to access the user accounts when investigating possible fraud or other unlawful activities

Docelf is permitted to terminate this contract and our Services or remove hosted content if it is in violation of these Terms and Conditions.

Docelf is permitted to take legal and technical steps to keep users off the Website if we think that they are creating problems or possible legal liabilities or are in violation of these Terms and Conditions.

Docelf is permitted to modify or discontinue user accounts that are creating unusually high loads on our servers or otherwise use the Website in a way that does not comply with these Terms and Conditions.

Docelf does not process any payments and does not offer any purchase guarantees concerning Users’ Customers’ payments or the services provided.

We take no responsibility for wrongful documents issued, services provided by the User, or services not provided by the User.

We are entitled to name the User (company name and logo) as our user on the Website or other advertising media as a reference.

Your Rights and Obligations

You have a non-exclusive, non-transferable right to use the Website as expressed within these Terms and Conditions.

You are the sole owner of your registered data and are entitled to export such data in the event of contract termination.

You are responsible for the use of others when you allow them to use your password or access your computer.

E-mail is a valid form of communication in all aspects of this agreement. Your e-mail address is registered under ‘My Account’ on the Website. It is your duty to keep your profile information and your contact information up to date. All notifications from us will be sent to the e-mail address your account is registered to.

The User is responsible for their Customers getting what they are promised. The Customers’ terms that are sent out to those the User does business with should be clear so that the expectations are met in a responsible manner. Docelf is not responsible for providing any goods or services to the User’s Customers’, it is the User’s responsibility to provide these goods and/or services.

You may not access or use the Website for any purpose other than that for which we make the Website available. The Website may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Website, you agree not to:

1. Systematically retrieve data or other content from the Website to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
2. Make any unauthorized use of the Website, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
3. Circumvent, disable, or otherwise interfere with security-related features of the Website, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Website and/or the Content contained therein.
4. Engage in unauthorized framing of or linking to the Website.
5. Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
6. Make improper use of our support services or submit false reports of abuse or misconduct.
7. Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
8. Interfere with, disrupt, or create an undue burden on the Website or the networks or services connected to the Website.
9. Attempt to impersonate another user or person or use the username of another user.
10. Sell or otherwise transfer your profile.
11. Use any information obtained from the Website in order to harass, abuse, or harm another person.
12. Use the Website as part of any effort to compete with us or otherwise use the Website and/or the Content for any revenue-generating endeavor or commercial enterprise.
13. Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Website.
14. Attempt to bypass any measures of the Website designed to prevent or restrict access to the Website, or any portion of the Website.
15. Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Website to you.
16. Delete the copyright or other proprietary rights notice from any Content.
17. Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
18. Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Website or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Website.
19. Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
20. Except as may be the result of the standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Website, or using or launching any unauthorized script or other software.
21. Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Website.
22. Use the Website in a manner inconsistent with any applicable laws or regulations.

User Generated Contributions

The Website provides you with the opportunity to create and publish content on the Website, including but not limited to text, photographs, personal information, or other material (collectively, "Contributions").

Contributions may be viewable by other users of the Website and through third-party websites. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary.

When you create or make available any Contributions, you thereby represent and warrant that:

1. The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
2. You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Website, and other users of the Website to use your Contributions in any manner contemplated by the Website and these Terms and Conditions.
3. You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Website and these Terms and Conditions.
4. Your Contributions are not false, inaccurate, or misleading.
5. Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
6. Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
7. Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
8. Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
9. Your Contributions do not violate any applicable law, regulation, or rule.
10. Your Contributions do not violate the privacy or publicity rights of any third party.
11. Your Contributions do not contain any material that solicits personal information from anyone under the age of 18 or exploits people under the age of 18 in a sexual or violent manner.
12. Your Contributions do not violate any applicable law concerning child pornography or otherwise intended to protect the health or well-being of minors.
13. Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
14. Your Contributions do not otherwise violate, or link to material that violates, any provision of these Terms and Conditions, or any applicable law or regulation.

Any use of the Website in violation of the foregoing violates these Terms and Conditions and may result in, among other things, termination or suspension of your rights to use the Website.

Submissions

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Website ("Submissions") provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.

Third-party Websites and Content

The Website may contain links to other websites. This does not imply approval or endorsement of these sites by us, and you should proceed to these sites with caution and at your own risk.

Website Management

We reserve the right, but not the obligation, to: (1) monitor the Website for violations of these Terms and Conditions; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms and Conditions, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Website or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Website in a manner designed to protect our rights and property and to facilitate the proper functioning of the Website.

Privacy

We take the protection of personal information very seriously. We will only use the personal information you provide to us in accordance with our Privacy Policy.

By using the Website, you agree to be bound by our Privacy Policy. Please be advised the Website is hosted in the European Union. If you access the Website from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the European Union, then through your continued use of the Website, you are transferring your data to the European Union, and you agree to have your data transferred to and processed in the European Union.

User’s Customer’s Personal Data

The User acts as the controller of their Customers’ data, and has the responsibility for the accuracy, integrity, content, reliability, and legality of the personal data they collect from their Customers.

Docelf acts as a Data Processor on behalf of the User and manages and secures the User’s Customer’s personal information stored on the Website in accordance with our Privacy Policy. This is described in more detail in the Data Processor Agreement, attached at the bottom of this document.

The User is responsible for ensuring that there is a sufficient basis for the processing of personal data they collect.

The User must inform the registered persons in accordance with the applicable legal requirements at any given time.

The User must ensure that personal data is processed in accordance with the GDPR, respond to inquiries from the data subjects and ensure that sufficient technical and organizational measures are implemented to secure the personal data that is processed, in accordance with Article 32 of the GDPR.

The User has the duty to report deviations to the Data Inspectorate and possibly to the data subjects without undue delay in accordance with current legislation.

The User may not register or store personal information beyond what is covered by the purpose. In particular, they may not store what the GDPR calls special categories of personal data on the Website (such as assessments related to an employee's state of health, religious or political affiliation, etc.).

The User is responsible for obtaining consent if information about minors is included in the solution. This will especially apply to employment relationships with persons under 16 years of age.

By using the Website and registering User's Customer's personal information the User agrees to comply with data protection legislation in their place of business and with the Data Processor Agreement between the User and Docelf.

Copyright Infringements

We respect the intellectual property rights of others. If you believe that any material available on or through the Website infringes upon any copyright you own or control, please immediately notify us using the contact information provided below (a “Notification”). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. Please be advised that pursuant to applicable law you may be held liable for damages if you make material misrepresentations in a Notification. Thus, if you are not sure that material located on or linked to by the Website infringes your copyright, you should consider first contacting an attorney.

Corrections

There may be information on the Website that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Website at any time, without prior notice.

Changes to Terms and Conditions

We will alert you about any changes by updating the “Last updated” date of these Terms and Conditions, and it is your responsibility to periodically review these Terms and Conditions to stay informed of updates.

Liability

The Website is provided on an as-is and as-available basis.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the Website and your use thereof, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.

We are not liable for disruptions to the service arising from force majeure.

We are not liable to any interruption to the service caused by you or any third parties used to provide access, including access providers, telecommunication service providers, or mobile phone providers.

Some jurisdictions may not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you.

In the event we are found liable, our liability to you or to any third party for any cause whatsoever is limited to the amount paid by you during the last six (6) months.

Governing Law

These conditions are governed by and interpreted following the laws of Norway, with the exclusion of the United Nations Convention of Contracts for the International Sale of Goods.

All disputes that may arise between the parties in connection with this agreement shall be settled by arbitration in Norway in accordance with the rules of the Norwegian Civil Procedure Act. Oslo will be the venue for dispute resolution and Norwegian law shall be used as a basis.

Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Website; (3) breach of these Terms and Conditions; (4) any breach of your representations and warranties set forth in these Terms and Conditions; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the Website with whom you connected via the Website. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

Changes and Availability

We, or our suppliers, may update, change, or remove the contents of the Website at any time within the scope of further development, technological or security updates.

We cannot guarantee the Website will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Website, resulting in interruptions, delays, or errors.

You agree that we have no liability for any loss, damage, or inconvenience caused by your inability to access or use the Website during any downtime or discontinuance of the Website.

California Users and Residents

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

Miscellaneous

The headings on these Terms and Conditions are for convenience only and shall not affect the interpretation.

No verbal or written supplementary agreements to this contract have been made. These Terms and Conditions and any policies or operating rules posted by us on the Website or in respect to the Website constitute the entire agreement and understanding between you and us.

Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not act as a waiver of such rights or provisions. These Terms and Conditions operate to the fullest extent permissible by law.

If any provision or part of a provision of these Terms and Conditions is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms and Conditions and does not affect the validity and enforceability of any remaining provisions. In lieu of the ineffective provision, one which is closest to the intention of the ineffective provision shall be deemed agreed.

There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Terms and Conditions or use of the Website.

You agree that these Terms and Conditions will not be construed against us by virtue of having drafted them.

You hereby waive any and all defenses you may have based on the electronic form of these Terms and Conditions and the lack of signing by the parties hereto to execute these Terms and Conditions.

Contact Us

In order to resolve a complaint regarding the Website or to receive further information regarding the use of the Website, please contact us at: support@docelf.com

Docelf AS
Munkebekken 224
1061 Oslo
Norway

These terms and conditions were in part created using Termly.

Attachment: Data Processor Agreement

Definitions

“Website” refers to docelf.com

"Docelf" refers to Docelf AS, corporate identity number 930 258 989, with offices in Munkebekken 224, 1061 Oslo, Norway.

“Services” or “System” refers to the Docelf system, which allows the system users to access functionalities that help them create business Documents and run their business.

“Documents” refers to all business documents that can be created within the System and sent to a Customer: estimates, invoices, receipts, quotes, business proposals, website, time sheets etc.

“User” or “You” (or related terms as your or yours) refers to you, the user of the logged-in portion of the Website. This is the Business that uses the Website in order to manage their business Documents and interact with their Customers. The User may sometimes be a natural person using their personal data as business data.

“User’s Website” refers to the profile page that the User creates using the Website.

“Representative” refers to the user registered to use the Website on behalf of the User.

“User’s Customer” or “Customer” refers to the User’s contacts, employees, customers and potential customers that the User interacts with or stores information about through the Service.

“Data Subject” refers to an identified or identifiable living natural person about whom the Data Controller has registered personal data in the Website.

“Personal Information” is any information from which a person (a Data Subject) can be identified or potentially identified.

“Controller” or “Data Controller” is the role of User with respect to User's Customer’s data. The User is responsible for the processing of the User's Customer Personal Information registered in the System - and that the privacy in this connection is adequately safeguarded.

“Processor” or “Data Processor” is the role of Docelf with respect to User's Customer’s data. We process or manage the personal data on behalf of the User, who acts as a Data Controller.

“Data Processor Agreement” refers to this agreement, which regulates the relationship between the User as Data Controller and Docelf as Data Processor with respect to User's Customers’ and Representative data.

Purpose of Processing

The purpose of the processing of User's Customer’s data, including personal data, is to be able to offer a solution (the System) that helps the User manage their business Documents and their business relationship with their Customers.

Categories of the data subject are:

“Representative” refers to the user registered to use the Website on behalf of the User.

“User’s Customer” or “Customer” refers to the User’s contacts, employees, customers and potential customers that the User interacts with or stores information about through the Service.

What kind of personal data is processed?

The following personal information may be processed in the System:

Representative:

1. Email address
2. Password
3. Phone number
4. IP address
5. Date and time of access
6. Images uploaded to the website
7. Any information entered in free-form or custom fields
8. Support requests

User's Customer:

1. Name
2. E-mail
3. Phone number
4. Address
5. Message content
6. IP address
7. Time and date of the message
8. Any information entered by the User or the User’s Customer in free-form or custom fields

Duties and Rights of the Data Controller

The Data Controller confirms that:

1. The Data Controller shall comply with all applicable data protection legislation.
2. There is a sufficient basis for processing of personal data.
3. The Data Controller has the right and responsibility for the legality of the transfer of personal data to the Data Processor.
4. The Data Controller is responsible for the accuracy, integrity, content, reliability, and legality of the personal data that is processed.
5. The Data Controller has informed the registered persons in accordance with the applicable legal requirements at any given time. (On the User’s Website this is accomplished by linking to our Privacy Policy).
6. The Data Controller shall ensure that personal data is processed in accordance with the GDPR, respond to inquiries from the data subjects and ensure that sufficient technical and organizational measures are implemented to secure the personal data that is processed, in accordance with Article 32 of the GDPR.
7. The Data Controller has a duty to report deviations to the Data Protection Authority and possibly to the data subjects without undue delay in accordance with current legislation.
8. The Data Controller shall not register or store personal information beyond what is covered by the purpose. In particular, the Data Controller shall not store what the GDPR calls special categories of personal data in the System (such as assessments related to an employee's state of health, religious or political affiliation, etc.).
9. The Data Controller is responsible for obtaining consent if information about minors is included in the solution. This will especially apply to employment relationships with persons under 16 years of age.

Duties and rights of Data Processors

The Data Processor confirms that:

1. The Data Processor shall comply with all applicable data protection legislation.
2. The Data Processor does not have ownership of personal data, but only processes these on behalf of the Data Controller as regulated in this Data Processor Agreement.
3. The Data Processor shall secure the personal data adequately both technically and organizationally against unauthorized or unlawful access, alteration, deletion, damage, loss or inaccessibility.
4. The Data Processor confirms that all persons authorized to process the personal data have undertaken to treat the data confidentially.
5. The Data Controller shall also assist the controller by making documentation available to the extent necessary for the controller to demonstrate that the obligations in Article 28 of the GDPR are met, including any audit by regulatory authorities. All such assistance from the Data Processor to the Data Controller is made upon written request and invoiced for the time used.
6. The Data Processor shall, without undue delay, notify the Data Controller if an error or an indication of an error in connection with the transfer of personal data under this agreement has been detected.
7. The Data Processor has the right to retrieve anonymized statistics and run analyses of usage patterns as part of Website optimization.
8. In order to follow up the customer relationship between the Data Processor and the Data Controller (such as invoicing or contacting), the Data Processor can access and use registered personal information such as Representative and company name, address, e-mail, and telephone number.
9. The Data Processor may look at other registered personal information in case of suspicion of errors in or misuse of the Website. This applies, for example, in case of fraud (where payment is provided but the promised service and/or goods are not delivered), where the current Representative as well as the User can be blocked and User’s Customers are contacted.
10. The Data Processor shall immediately notify the Data Controller if the Data Processor believes that an instruction from the Data Controller is in breach of the GDPR or other provisions on the protection of personal data.

Disclosure of personal information to third parties

By entering into the user agreement, the Data Controller gives general permission to the Data Processor to engage other data processors.

To ensure the purpose of the Services, Docelf uses data processors, which sometimes process personal data registered on the Website in order to achieve their task. In general, as little information as possible is exchanged with third-party data processors.

Docelf also uses logging services on the Website in order to ensure Website security and protect the Website from example hacking attacks and other fraudulent or unlawful activities.

Docelf has established its own Data Processor agreements with these subcontractors. In cases where these are located in third countries outside the EU / EEA, valid transfer bases are used such as the EU's own standard contracts for transfer to third countries.

An updated list of sub-processors can at any time be found in Docelf Privacy Policy.

Retention and Deletion of Personal Information

The User's Customer's data is stored in the System for as long as is needed for the User to provide the service to their Customers and welcome their Customer's return business.

The User is responsible for deleting information about their own users (Representatives), customers, and employees.

If a User's Customer asks for the data held on them in the System all that the User needs to do is send them a copy of all the Documents (estimates, invoices, receipts, messages etc.). This will contain all the data held in the System.

If the User needs to delete User's Customer's data, all he or she needs to do is to delete all of the Documents (estimates, invoices, receipts, messages etc.) registered on the User's Customer. This will delete all of User's Customer's data held in the System.

The Representative’s data is stored for as long as the account is active.

When an account is closed all information related to the company, Representative, and User's Customers is deleted.

To meet security and consistency requirements, we will keep a backup of data for up to 3 months. If special reasons indicate that personal data should be deleted earlier than this, Docelf can be contacted in writing.

Log data is retained for up to three years for security reasons - for example, to be able to track attempts at hacking.